Terms of Service

2. Terms of Service

2.1 Introduction

These Terms of Service govern your use of African Beauty Fans.

By using our website, creating an account, booking a service, buying a product, registering as a Provider, registering as a Seller, registering as a Rider or making a payment, you agree to these Terms.

2.2 African Beauty Fans is a marketplace

African Beauty Fans is a marketplace platform.

We connect Customers with independent:

Beauty professionals
Service Providers
Product Sellers
Delivery Riders

Unless expressly stated otherwise, African Beauty Fans does not manufacture, formulate, own, test, supply or directly provide the products or services listed by Providers and Sellers on the platform.

Providers and Sellers are independent businesses or individuals. They are responsible for their own products, services, prices, descriptions, availability, quality, safety, customer communication, aftercare, warnings, complaints and legal compliance.

African Beauty Fans provides the website platform, account system, booking system, order system, payment processing support, transaction records, delivery tracking where applicable, dispute support and administrative support. African Beauty Fans operates as a marketplace platform and does not act as a bank, escrow provider or custodian of merchant funds.

2.3 Customer responsibilities

Customers must:

Provide accurate account information
Provide correct booking and delivery details
Read service and product descriptions before paying
Check Provider and Seller profile information
Read product ingredients, warnings and instructions before use
Attend appointments on time
Be available to receive deliveries
Treat Providers, Sellers, Riders and ABF staff respectfully
Contact the relevant Provider or Seller for product-specific or service-specific issues

Customers must not misuse the platform, create fake accounts, make false complaints, abuse Providers/Sellers/Riders or attempt to bypass platform payments.

2.4 Provider responsibilities

Providers are responsible for the beauty services they offer.

Providers must ensure that:

Service descriptions are accurate
Prices are clear
Availability is accurate
Services are performed professionally and hygienically
Customers are informed of relevant risks, aftercare and suitability issues
Any required qualifications, licences, hygiene practices or professional standards are followed
They respond to Customer queries and complaints
Their profile contact details are accurate
They handle service-specific complaints directly, especially after funds have been released

African Beauty Fans may suspend or remove Providers who provide poor service, mislead Customers, fail to respond to complaints, breach these Terms or create risk for Customers or the platform.

2.5 Seller responsibilities

Sellers are responsible for the products they list and sell.

Sellers must ensure that:

Product descriptions are accurate
Prices and stock information are correct
Product images are not misleading
Ingredients, usage instructions and warnings are provided where applicable
Products are safe, lawful and suitable for sale
Products are properly packaged
Products comply with applicable cosmetic, labelling, hygiene, safety and consumer protection requirements
They respond to Customer queries and complaints
They handle product-specific complaints directly, especially after funds have been released

Sellers are responsible for product issues including defective products, unsafe products, incorrect product descriptions, missing warnings, allergic reactions, irritation, adverse effects, poor packaging, incorrect items and product-related complaints, to the fullest extent permitted by law.

2.6 Rider responsibilities

Riders are responsible for delivery jobs they accept.

Riders must:

Go online only when available
Collect and deliver orders safely
Keep delivery items secure
Update delivery status honestly
Use location tracking only for genuine delivery activity
Upload proof of delivery where required
Treat Customers, Sellers and ABF staff respectfully

African Beauty Fans may suspend or remove Riders for failed deliveries, false delivery confirmations, unsafe behaviour, fraud or breach of these Terms.

2.7 Bookings

Customers may book services through the platform.

A booking is confirmed only when:

The Customer completes the booking process
Payment is successful, where payment is required upfront
The booking appears as confirmed on the platform

Providers must honour confirmed bookings unless there is a genuine reason to cancel or reschedule.

2.8 Product orders

Customers may buy products from Sellers through the platform.

An order is confirmed only when:

The Customer completes checkout
Payment is successful
The order is recorded on the platform

Sellers are responsible for preparing, packaging and supplying the correct products.

2.9 Payments

Payments are processed securely through approved third-party payment providers, including Paystack.

Customer payments may include:

Service booking fees
Product order amounts
Delivery fees
Platform fees where applicable

Where split-payment functionality is enabled, payments may be automatically distributed by the payment provider between African Beauty Fans and the relevant Provider or Seller at the time of transaction.

African Beauty Fans does not hold customer funds on behalf of Providers or Sellers and does not operate an escrow or money-transmission service.

African Beauty Fans may hold, delay, reduce, reverse or withhold settlement where there is a refund request, cancellation, failed delivery, customer complaint, suspected fraud, breach of these Terms, incorrect payout details or other unresolved issue.

2.9A Split Payments

African Beauty Fans may utilise split-payment functionality provided by approved payment providers.

Under this arrangement:

A portion of a transaction may be paid directly to the relevant Provider or Seller.
A portion of a transaction may be paid directly to African Beauty Fans as a marketplace commission.
The distribution of funds is handled by the payment provider.

African Beauty Fans does not hold or store merchant funds on behalf of Providers or Sellers.

2.10 Responsibility after funds are released

Where payments are processed using split-payment arrangements, Providers and Sellers receive their share of funds directly through the payment provider.

African Beauty Fans does not control merchant funds after payment processing and is therefore not responsible for releasing merchant payments.

Providers and Sellers remain responsible for handling product-related and service-related issues, including refunds where applicable under law or platform policies.

African Beauty Fans may assist with dispute resolution, transaction verification and communication between Customers and Providers or Sellers.

2.11 Product reactions, allergies and adverse effects

Customers are responsible for reading product descriptions, ingredients, usage instructions, warnings and suitability information before buying or using any product.

If a Customer experiences an allergic reaction, irritation, adverse effect or other concern after using a product bought from a Seller on African Beauty Fans, the Customer should stop using the product immediately and seek medical advice where necessary.

Product-related adverse reactions, allergic responses, irritation, incorrect usage guidance, missing warnings, unsafe products, defective products or misleading product claims are the responsibility of the relevant Seller, manufacturer, importer or supplier of that product, and not African Beauty Fans, to the fullest extent permitted by law.

Customers should contact the Seller directly using the Seller contact details displayed on the Seller profile page.

2.12 Service issues and adverse outcomes

Beauty services are supplied by independent Providers.

Where a Customer experiences a problem arising from a beauty service, including poor workmanship, irritation, injury, allergic reaction, incorrect treatment, hygiene concerns or lack of aftercare advice, the Customer should contact the relevant Provider directly using the Provider contact details displayed on the Provider profile page.

African Beauty Fans may assist with general platform support and records, but the Provider remains responsible for service-specific complaints and any resolution after funds have been released.

2.13 Generic support handled by African Beauty Fans

African Beauty Fans handles general platform queries, including:

Account access
Website navigation
Booking system issues
Order system issues
Payment confirmation queries
Delivery tracking support
Technical issues
General refund process guidance
Transaction status
Payment reference support
Delivery tracking support
Technical platform support

Product-specific and service-specific issues must be directed to the relevant Seller or Provider.

2.14 User content, reviews and ratings

Customers may be able to upload reviews, ratings, comments, profile information or images.

Users must not upload content that is:

False or misleading
Abusive, threatening or discriminatory
Sexually explicit or exploitative
Illegal or harmful
Infringing another person's rights
Designed to damage the platform or another user

African Beauty Fans may remove content that breaches these Terms or harms the safety, trust or reputation of the platform.

2.15 Prohibited use

Users may not:

Use the platform for fraud or illegal activity
Create fake accounts
Misrepresent identity, products, services or availability
Harass or abuse other users
Attempt to bypass platform payments
Interfere with website security
Upload harmful code, malware or viruses
Copy or misuse African Beauty Fans branding, content, images, code or designs

2.16 Suspension or termination

African Beauty Fans may suspend or terminate an account if a user:

Breaches these Terms
Provides false information
Commits fraud or attempted fraud
Misleads Customers
Fails to deliver products or services
Abuses Customers, Providers, Sellers, Riders or staff
Creates risk for the platform or other users
Fails to resolve repeated legitimate complaints

2.17 Platform availability

We aim to keep the platform available and working. However, we do not guarantee that the website will always be uninterrupted, error-free or available.

We may update, improve, suspend or remove parts of the platform where necessary.

2.18 Limitation of liability

To the fullest extent permitted by law, African Beauty Fans is not liable for losses, injuries, allergic reactions, adverse effects, service failures, product defects, product misuse, inaccurate product claims, incorrect aftercare advice, poor service outcomes, delivery delays or Customer dissatisfaction arising from products or services supplied by independent Providers or Sellers.

Nothing in these Terms limits any Customer rights that cannot legally be excluded under applicable law.

African Beauty Fans shall not be liable for delays, failures or disputes relating to payment processing, banking services or payment-provider operations where such services are provided by independent third-party payment providers.

2.19 Governing law

These Terms are governed by the laws of the Republic of South Africa.

2.20 Contact

For general support, contact: Contact us via our WhatsApp link on our Home Page