African Beauty Fans Legal

Delivery Policy

Important African Beauty Fans platform information for Customers, Providers, Sellers, Riders and website visitors.

Delivery Policy

4. Delivery Timeline and Delivery Policy

4.1 Introduction

This Delivery Policy explains how product deliveries work on African Beauty Fans.

African Beauty Fans connects Customers with Sellers and Riders. Delivery may be completed by African Beauty Fans Riders, Seller-arranged delivery or another approved delivery method.

4.2 Delivery areas

Delivery availability depends on:

  • Seller location
  • Customer delivery address
  • Rider availability
  • Product type
  • Delivery method selected
  • Courier or delivery coverage

If delivery is not available to a Customer's area, the Customer may be asked to choose another delivery option or cancel the order.

4.3 Estimated delivery timelines

Estimated delivery timelines are:

Local same-city delivery

1 to 3 business days after Seller confirmation.

Johannesburg and nearby areas where ABF Riders are available

Same-day or next-day delivery may be available depending on Rider availability, Seller preparation time, payment confirmation and Customer location.

Major South African city delivery

3 to 5 business days after Seller confirmation.

Outlying or remote areas

5 to 7 business days or longer depending on courier availability, location and delivery conditions.

These timelines are estimates only and may vary due to traffic, weather, Rider availability, Seller delays, courier delays, incorrect addresses, public holidays or events outside our control.

4.4 Seller preparation time

Sellers normally require 1 to 2 business days to confirm, prepare and package an order before dispatch.

Some products may take longer if they are made to order, customised, out of stock or require special handling.

Sellers are responsible for accurate preparation times and for informing Customers of any significant delay.

4.5 Delivery fees

Delivery fees are shown before checkout where applicable.

Delivery fees may vary depending on:

  • Distance
  • Delivery method
  • Rider or courier availability
  • Product size or weight
  • Seller location
  • Customer location

4.6 Rider tracking

Where African Beauty Fans Rider delivery is used, Customers may be able to track the Rider after the Rider has accepted or collected the order.

Tracking depends on:

  • Rider being online
  • Rider allowing location access
  • Mobile network availability
  • GPS accuracy
  • Customer order being assigned to that Rider

Tracking is provided for convenience and may not always be perfectly accurate.

4.7 Customer delivery responsibilities

Customers must provide:

  • Correct delivery address
  • Correct mobile number
  • Any access instructions
  • Availability to receive the order
  • A safe delivery location

If delivery fails because the address or contact details are incorrect, the Customer may be charged an additional delivery fee for redelivery.

4.8 Failed delivery

A delivery may fail if:

  • The Customer is unavailable
  • The address is incorrect
  • The Rider cannot access the property
  • The Customer cannot be reached
  • Delivery is unsafe or not possible

African Beauty Fans, the Seller or Rider may arrange redelivery where possible. Additional delivery fees may apply.

4.9 Proof of delivery

Riders may be required to upload proof of delivery, which may include:

  • Delivery photo
  • Delivery note
  • Timestamp
  • Rider confirmation
  • Customer confirmation where applicable

Proof of delivery helps protect Customers, Sellers, Riders and African Beauty Fans.

4.10 Delivery delays

If delivery is delayed, African Beauty Fans or the Seller will try to update the Customer where possible.

Customers can contact support via WhatsApp link can be found on our home page.

Please include the order number when contacting us.

4.11 Lost, Damaged or Incorrect Items

If an item is lost, damaged, defective or incorrect, the Customer should contact the Seller and African Beauty Fans as soon as possible.

Customers may be asked to provide:

  • Order number
  • Delivery address
  • Photographs of the item and packaging
  • Description of the issue
  • Delivery communications where applicable
  • Proof of delivery information where available

African Beauty Fans may investigate the matter with the Seller and Rider and assist in facilitating communication between the parties.

Depending on the circumstances, resolution options may include:

  • Replacement
  • Redelivery
  • Refund
  • Partial refund
  • Store credit

subject to the Seller's review, applicable law and the payment provider's refund processes.

The Seller remains primarily responsible for products supplied through the Platform.

5. Marketplace Responsibility Notice

African Beauty Fans is a marketplace platform that connects Customers with independent Service Providers, Product Sellers and Delivery Partners.

Unless expressly stated otherwise, African Beauty Fans is not the supplier, manufacturer, distributor or owner of products or services listed by independent Providers or Sellers.

African Beauty Fans provides:

  • The website platform
  • Customer accounts
  • Merchant accounts
  • Booking records
  • Order records
  • Transaction records
  • Payment processing support
  • Delivery coordination tools
  • Delivery tracking where applicable
  • Customer support
  • Dispute support
  • Platform administration

Payments are processed through approved third-party payment providers, including Paystack.

Where split-payment functionality is enabled, payment providers may automatically distribute funds between African Beauty Fans and the relevant Provider or Seller at the time of payment.

African Beauty Fans does not hold customer funds on behalf of Providers or Sellers and does not operate a wallet, escrow or settlement service.

Provider and Seller Responsibilities

Providers and Sellers are responsible for:

  • Their products
  • Their services
  • Product descriptions
  • Product ingredients and warnings
  • Product claims and suitability
  • Product quality
  • Product defects
  • Product safety
  • Product adverse reactions
  • Service quality
  • Service hygiene
  • Professional qualifications where required
  • Aftercare advice
  • Customer complaints relating to their products or services
  • Returns and refunds where applicable
  • Compliance with applicable laws

Rider Responsibilities

Independent Riders are responsible for:

  • Safe collection and delivery of orders
  • Compliance with delivery procedures
  • Accurate delivery confirmations
  • Proof-of-delivery submissions
  • Maintaining accurate account information
  • Compliance with applicable road, transport and delivery laws

Riders are independent delivery partners and are not employees of African Beauty Fans.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact information
  • Providing accurate delivery addresses
  • Being available to receive deliveries
  • Reviewing Provider and Seller information before purchasing
  • Following product instructions and safety warnings
  • Raising complaints promptly where issues arise

Limitation of Responsibility

African Beauty Fans may assist with dispute resolution, transaction verification, communication support and delivery investigations.

However, African Beauty Fans does not guarantee the quality, suitability, legality, safety or performance of products, services or deliveries supplied by independent Providers, Sellers or Riders.

Nothing in this policy limits any rights that Customers may have under applicable law, including applicable South African consumer protection legislation.

6. Checkout Notice

Before completing payment, Customers should read and understand the following notice:

African Beauty Fans ("ABF") is a marketplace platform that connects Customers with independent Service Providers, Product Sellers and Delivery Partners.

The product or service you are purchasing is supplied by the independent Provider or Seller identified on the order, booking or product listing.

African Beauty Fans provides:

  • The marketplace platform
  • Account management
  • Booking and order records
  • Payment processing support
  • Delivery tracking tools where applicable
  • Customer support and dispute support

Payments are processed through approved third-party payment providers, including Paystack.

Where split-payment functionality is enabled, payments may be automatically distributed between African Beauty Fans and the relevant Provider or Seller at the time of transaction.

African Beauty Fans does not hold customer funds on behalf of Providers or Sellers and does not operate a wallet, escrow or settlement service.

Providers and Sellers remain responsible for:

  • Product descriptions
  • Product ingredients and warnings
  • Product quality and safety
  • Service quality
  • Professional standards
  • Customer communication
  • Product-related complaints
  • Service-related complaints
  • Refunds and returns where applicable

Customers are encouraged to review the Provider or Seller profile, product description, service description, refund terms and delivery information before completing payment.

By proceeding with payment, you acknowledge and accept the applicable Provider or Seller terms, this Policy and the African Beauty Fans Terms of Service.

7. Contact Us

For general platform support, account assistance, booking support, order support, delivery support or dispute assistance, please contact African Beauty Fans using the WhatsApp support link available on our website:

www.africanbeautyfans.co.za

When contacting support, please provide:

  • Full name
  • Account email address
  • Order or booking reference number
  • Description of the issue

For product-specific, service-specific or merchant-specific matters, Customers should contact the relevant Provider or Seller directly using the contact details displayed on their profile page.

African Beauty Fans may assist with communication and dispute resolution where appropriate but does not guarantee any specific outcome.

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